Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns

To return your product, please contact us for return authorization and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

sHIPPING

• Handling Time: Orders are typically processed within 1-3 business days (Monday through Friday). Please note that processing times may be slightly longer during peak periods or holidays.

• Customs: Your package may be inspected by customs for safety purposes. If you have any questions, please contact us at [email protected].
• Customs Fees and Taxes: Any customs fees, import duties, or taxes are the responsibility of the customer. While we strive for timely delivery, delays may occasionally occur due to customs or postal issues.

Priority Insured Shipping:
This option provides coverage in case your product is lost, damaged, or stolen during shipment. If any issues arise, please notify us via email, and we will send a replacement as quickly as possible.

Order Tracking:
Every order includes a tracking number, typically available within 3-5 business days. This allows you to monitor your shipment's progress at any time.

Tracking Issues:
If your tracking information says "No information available at the moment," please note that some shipping companies take 2-5 business days to update their systems. If more than 5 business days have passed since your order and there is still no tracking information, please contact us.

Lost or Missing Packages:
We are not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your billing and shipping addresses before finalizing your order. If we make an error, we will correct it and resend your order at no charge.

Order Changes/Cancellations:
Orders can be changed or canceled within 12 hours of purchase. After this time, the order is automatically processed, and changes or cancellations are no longer possible.

Thank you for your understanding and patience! For any questions or inquiries, feel free to contact us at [email protected].